Work with COPE

About COPE:

COPE has been Australia’s first choice for Sensitive Freight for the past 36 years. As a privately owned national organisation, supporting some of the world’s most innovative and technology‑driven companies. Our work involves the safe handling, transport and installation of high‑value and specialised equipment across medical, IT, print and other sensitive sectors.

About the Role:

This is a critical support role within our Healthcare vertical, working closely with Account Managers, Operations, and Customer Service teams to ensure seamless service delivery to our healthcare customers.

You will play a key role in coordinating day-to-day account activities, supporting customer communication, and ensuring operational and administrative excellence.

Key Responsibilities

• Support Account Managers with day-to-day coordination of healthcare accounts
• Act as a key contact for operational queries and customer follow-ups
• Coordinate bookings, service delivery, and project movements (including sensitive medical equipment)
• Monitor service performance and escalate any risks or issues
• Track incidents, claims, and ensure timely resolution
• Assist with reporting, invoicing accuracy, and administrative processes
• Maintain accurate customer records and compliance documentation

What will you bring to the role:

• Minimum 2 years’ experience in account coordination, customer service, or logistics support
• Exposure to sensitive freight or project-based logistics is desirable
• Understanding of WHS and Chain of Responsibility (CoR) principles
• Strong organisational skills with the ability to manage multiple priorities
• Excellent communication and stakeholder management skills
• High attention to detail and administrative accuracy
• Strong Microsoft Office skills (Excel, Outlook, PowerPoint)
• A proactive, solutions-focused mindset

What we offer:

Working with COPE means joining a national brand with strong career pathways. We offer:

• Employee benefits including EAP and the Bridgestone Business Associates Program
• Discounts on accommodation, health insurance and 200+ major retail brands, including Coles and Woolworths
• Training and development opportunities across our large national business

Apply now and begin your career with COPE Sensitive Freight!

For any further information, please contact Hari Turaga, Talent Acquisition Specialist at: hturaga@cope.com.au

Candidates will be required to undergo pre-employment criminal and medical checks as part of the recruitment and selection process.